Shipping Policy

1. Order Processing Time

All orders are processed within 2–5 business days.

Because many of our products are made-to-order, production may take additional time before shipping.

You’ll receive a confirmation email once your order has been shipped.

2. Shipping Times

Estimated delivery times:

• Canada: 5–10 business days

• United States: 5–10 business days

• International: 10–20 business days

Shipping times may vary depending on location, customs, and carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Your location

• Package weight and size

• Selected shipping method

Promotions or free shipping offers may be available from time to time.

4. Order Tracking

Once your order ships, you will receive a tracking number via email so you can follow your package’s journey.

5. Delays & Issues

We are not responsible for delays caused by:

• Shipping carriers

• Customs processing

• Weather or unforeseen circumstances

If your package is significantly delayed, contact us and we’ll help track it down.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• We are not responsible for lost or misdelivered packages

• Additional shipping fees may apply to resend the order

7. Lost or Stolen Packages

Once a package is marked as delivered, we are not responsible for lost or stolen items.

If this happens:

• Contact the shipping carrier directly

• Reach out to us and we’ll do our best to assist

8. Damaged Items

If your item arrives damaged:

• Contact us within 7 days of delivery

• Include photos of the damage and packaging

We will review and arrange a replacement if eligible.

9. International Shipping & Customs

For international orders:

• Customs fees, duties, or taxes may apply

• These fees are the customer’s responsibility

We are not responsible for delays caused by customs.

10. Contact Us

If you have any questions about your order, contact us:

Hot Rod Threads & Design (HRTD)
Email: [hotrodthreadsanddesign@hotmail.com]
Website: [shophrtd.com]