Refund Policy

1. Returns & Refund Eligibility

We accept returns or offer refunds only in the following cases:

• Item is defective or damaged upon arrival

• Item received is incorrect (wrong product, size, or design)

To be eligible:

• You must contact us within 7 days of delivery

• You must provide photo proof of the issue

2. Non-Returnable Items

Due to the nature of our products, we do not accept returns or refunds for:

• Incorrect size selection

• Change of mind

• Custom or made-to-order items

• Minor color variations (screen vs. real-life differences)

3. Refund Process

If your claim is approved:

• We will offer either a replacement or a refund

• Refunds are issued to your original payment method

• Processing time: 5–10 business days after approval

4. Order Changes & Cancellations

• Orders can only be canceled or modified within 12 hours of purchase

• After this window, production may already begin and changes may not be possible

5. Shipping Costs

• Shipping fees are non-refundable

• If a return is approved, we will cover shipping only if the error was on our end

6. Lost or Stolen Packages

We are not responsible for packages marked as delivered but not received.

If this occurs:

• Contact the shipping carrier first

• Reach out to us and we will assist where possible

7. Chargebacks & Abuse

We reserve the right to:

• Deny refunds if policy conditions are not met

• Dispute chargebacks with proof of delivery and policy agreement

8. Contact Us

To start a claim, contact us at:

Hot Rod Threads & Design (HRTD)
Email: [your email]
Include:

• Order number

• Description of the issue

• Clear photos of the product